Troubleshooting Login Issues

Despite the straightforward process, you might encounter some issues while logging in. Here are common problems and their solutions:

3.1. Forgotten Password

1. Click on 'Forgot Password': This option is available on the login page.
2. Enter Your Email: Provide the email address associated with your account.
3. Check Your Email: iTrustCapital will send a password reset link. Follow the instructions to reset your password.

3.2. 2FA Issues

1. Lost Access to 2FA Device: If you lose access to your 2FA device, contact iTrustCapital support for assistance. They will guide you through the process of recovering your account.
2. Incorrect 2FA Code: Ensure the time on your authentication app matches your device's time settings. This can often resolve issues with incorrect codes.

3.3. Account Lockout

After multiple failed login attempts, your account might be temporarily locked for security reasons. In such cases:

1. Wait for Lockout Period to End: iTrustCapital will specify how long you need to wait before attempting to log in again.
2. Contact Support: If the issue persists, reach out to iTrustCapital customer support for further assistance.